Privacy Policy

Skywalk Announcement Bar Privacy Policy

1. Introduction

Skywalk Announcement Bar (the "App") provides announcement bar, promotional banner, and storefront messaging services to merchants ("you") using Shopify-powered stores. This Privacy Policy explains how we collect, use, and protect personal information when you install or use the App.

By using the App, you agree to the terms of this policy.

2. Information We Collect

A. From Shopify Merchants (You)

When you install the App, we automatically access the following data from your Shopify account:

• Shopify store details (e.g., store name, domain, contact email).
• API permissions necessary for App functionality.
• Theme, metaobject, metaobject definition, and locale data required to create, display, manage, and localize announcement bars and promotional content across your storefront.

B. From Your Customers

We do not directly collect or store personal data about your store’s customers (e.g., names, addresses, payment details). Our service operates without accessing or processing sensitive customer information.

Exception: If your store shares customer data with us (e.g., for support troubleshooting), we will:

• Only collect the minimum information required.
• Encrypt and anonymize data where possible.

C. Technical Data

We may log non-personal information for security and analytics purposes, including:

• IP addresses, browser type, and time zone (aggregated and anonymized).
• Cookies used solely for App functionality and performance; we do not use cookies for advertising purposes.

3. How We Use Your Information

We use collected data solely to:

• Provide and maintain the App’s core features.
• Display and manage announcement bars and promotional messages on your storefront.
• Troubleshoot issues and improve App performance.
• Communicate with you about updates, billing, or support requests.
• Comply with legal obligations, including fraud prevention and security monitoring.

We do NOT:

• Sell or rent your data to third parties.
• Use your data for advertising or unrelated marketing purposes.

4. Data Security

We implement industry-standard measures to protect your information:

• Encryption: All data transfers use HTTPS/TLS.
• Access Controls: Access is restricted to authorized personnel only.
• Regular Reviews: We regularly review our systems to identify and address security risks.

While we take reasonable measures to safeguard data, no system can guarantee absolute security. You are responsible for maintaining the security of your Shopify account credentials.

5. Data Retention & Deletion

We retain merchant data only for as long as necessary to provide the App's services and comply with legal obligations.

If you uninstall the App, we will delete or anonymize your store data within a reasonable period unless retention is required by law.

To request deletion of your data, please contact us at support@aiskywalk.com.

6. Third-Party Services

The App integrates with:

• Shopify APIs and services, which are subject to Shopify's Privacy Policy.
• Hosting, infrastructure, analytics, and monitoring services required to operate and maintain the App.

We do not share your data with third parties except as necessary to provide the App or as required by law.

7. Changes to This Policy

We may update this Privacy Policy from time to time.

For material changes, we may notify you through email, the Shopify Admin, or the App dashboard.

The updated version will be effective upon posting.

8. Contact Us

For questions, data requests, or compliance inquiries, please contact:

Email: support@aiskywalk.com